FAQ

All orders are shipped from our warehouse in Orlando, Florida via UPS. All rates are automated at checkout based on the order's zip code & weight.

**Shipping takes 2 - 3 days to process at our fulfillment center prior to shipping.

Domestic Rates (USA): 

• Estimated 2 - 3 days

International Rates:  

• Estimated 2 - 3 Weeks

Pre-Orders have an estimated shipping month provided in the product name. Made-to-orders take 2 - 3 months to ship. 

If you have placed a Pre-Order or Made-to-Order item please be informed that we will hold your entire shipment until that order is ready to dispatch.

Reach out to us via email at info@neoncowboys.com if you have additional questions.

— HOW LONG DO PRE-ORDERS TAKE TO SHIP?

Pre-Orders have an estimated shipping month provided in the product name. Made-to-orders take 2 - 3 months to ship. 

If you have placed a Pre-Order or Made-to-Order item please be informed that we will hold your entire shipment until that order is ready to dispatch.

— ARE REFUNDS/CANCELLATIONS AVAILABLE FOR PRE-ORDERS or MADE-TO-ORDER?

No, all pre-orders are final sale.  Your purchase goes towards putting your specific order into production. 

Reach out to us via email at info@neoncowboys.com if you have additional questions.