Returns and Exchanges

— WHAT IS THE RETURN POLICY?

All sales are final unless item/s arrived damaged. We will  replace faulty item/s if order's meet the following requirements: 

1. The item/s must have arrived damaged or faulty. We require proof of damage within 10 days of delivery. 

2. Item/s must not have been worn or altered in any way.

3. Refunds or exchanges will be issued excluding the original shipping cost.

Unfortunately, we can not accept any returns that do not meet these terms.

 

— ARE REFUNDS/CANCELLATIONS AVAILABLE FOR PRE-ORDERS?

No, all pre-orders are final sale.  Your purchase goes towards putting your specific order into production.

 

— ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Neon Cowboys for an exchange or refund are not covered or reimbursed by us.

 

— HOW CAN I REQUEST A REFUND?

Email info@neoncowboys.com and we contact you to review all the details needed to process your request.

Please note we are unable to be held liable for the loss of your item being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking information.

 

— WHERE DO I SEND MY RETURN TO?

All returns must be sent to our Global Returns Warehouse based in Florida. We will provide you with the full address when we contact you with next steps.

 

— HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?

We try and process returns as quickly as possible and guarantee that our team will contact you within 3 - 4 business days of your initial email.

If you're exchanging, we will send your new piece/s out and email you a new tracking number. If you're returning, we will refund you through the same method you used to pay and email you once complete.

 

— WHAT IF MY ORDER ARRIVES DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please contact us immediately at info@neoncowboys.com so we can personally assist you and sort out your problem as quickly as possible.