Return Policy: For returns or exchanges, please reach out to us at email@example.com. We are dedicated to ensuring your satisfaction with our unique light-up apparel and accessories.
We will replace faulty items if the following conditions are met:
- The items have arrived damaged or faulty, and proof of damage is provided within 7 days of delivery.
- The items have not been worn or altered in any way.
- Photos & videos of your order will be required prior to us accepting a return to ensure that we can assist in troubleshooting the technology to solve any issues.
- Refunds or exchanges will be processed, excluding the original shipping cost.
- Orders over $1,000 are not eligible for refunds once shipped.
Refunds/Cancellations for Pre-Orders: We do not offer refunds or cancellations for any pre-orders. The purchase of a pre-order contributes directly to the production of the product.
All pre-orders have "Estimated Delivery Date" included in the product title which has an estimated shipping window. This does not guarantee that your order will arrive within that window due to potential production, customs, and/or import delays.
Please note, even if your pre-order item doesn't reach you in time for your event, we are unable to issue a refund. Pre-orders remain non-refundable in all circumstances.
Returns Shipping Cost: The shipping cost for returning items to Neon Cowboys for an exchange or refund is not covered by us. However, if your order has not yet shipped, you will not need to cover any additional shipping cost - unless you are needing to split ship your pre-order order or expedite ship.
Return Address: All returns should be sent to our Returns Warehouse in Florida. We will provide you with the complete address when we guide you through the refund approval process. Please do not ship your order to our address before receiving refund approval to ensure a successful refund issuance.
Damaged or Faulty Orders: While we strive to provide top-quality products, if you receive a damaged or faulty item, contact us promptly at firstname.lastname@example.org. We require images/video of the damaged product to verify the issue since we first have to go through troubleshooting and resolving the issue as swiftly as possible.
All returns are issued as gift cards. We'll email you a gift card as soon as your return has been processed. If you can't find your gift card, be sure to check your spam/promotions inboxes!
To use your gift card, enter the gift card code at check out.